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Hospitality Marketing Experts


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Whether you are looking to increase guest reservations, boost bookings during quieter times, launch a menu or special offer, promote an event, or raise awareness of your brand, Virtual Solutions can help with our world-class integrated marketing solutions.


With more and more guests turning to social media and review sites to aid them in their purchasing decisions, it's vital to have a strong online presence. We can ensure that your guests receive a responsive, friendly and courteous service at all times with our managed Customer Experience and Social Media solutions.

How Can We Help You

We know your time is at a premium – it can be difficult, if not impossible, to balance monitoring your digital channels in addition to your day-to-day operations. Our experts will manage your online presence, PR and reputation to drive profits, allowing you to focus on venue management.


With Virtual Solutions you’ll receive the expert services your business deserves.
We'll consult with you regularly to help you streamline your processes, encourage customer loyalty and optimise your Return on Investment.



Digital Strategy

  • Brand Analysis
  • Customer Experience
  • Performance Monitoring & Performing
  • Reputation Management
  • SEO Optimisation
  • Website Design & Development

Social Media

  • Campaign Planning
  • Community Management
  • Content Creation
  • Influencer Marketing
  • PPC Advertising
  • Social Media Strategy

Content Creation

  • Blogs
  • eBooks & Magazines
  • Menus & Reviews
  • Newsletters
  • Press Releases
  • Website Copy


  • Conferences
  • In-House Training
  • Market Research
  • Mystery Shopper
  • Strategy Analysis
  • Workshops


“With an abundance of energy and thorough subject knowledge, Virtual Solutions has helped our new business develop its social media presence. They continue to guide us on our journey with humour and tenacity; being flexible to our evolving needs. Can highly recommend.”

Eliot Seaborn-Wren

Chef Patron - The Carlton Hotel

“Very professional in their work 5 Star ++++ Will use again in the future”

Sherwin Boyce

Kariwak Village Holistic Haven & Hotel

“I had the pleasure of doing a crash social media training with Dawn to bring me up-to-speed with the current Facebook and Instagram insights and trends. I found the time spent with her very constructive, and I was really impressed by how many apps and industry insights she exposed me to!”

Andrea Stavrinidou

wagamama International - Franchise Executive

“I personally wanted to thank you for everything you have done! it was an absolute pleasure to work with you! thank you for your great support, your kind messages and every little step you helped us to grow our business.”

Rebecca Fischer

Healing Hotels of the World


  • All
  • Branding & Communication
  • Customer Experience
  • Digital Marketing
  • Food & Beverage
  • Hotels & Hospitality
  • Insights
  • Restaurants

How Restaurants Can Differentiate Themselves from the Competition

How to Make Your Restaurant Stand Out from the Crowd TL:DR Key Insights for Differentiating Your Restaurant: Knowing your target customer and their interests will help you create relevant promotions and marketing strategies. Analysing what your competitors are doing will help you improve your own services and save money learning from their successes and failures. [...]

What is Social Media Advocacy? How does it Work?

What is Social Media Advocacy? How does it Work? Social Media Advocacy is the process of using personal social media channels to promote and share business posts and content with friends and associates, it can be extremely useful for your hotel marketing activities as the process allows for specific content and campaigns to be targeted [...]

How to Improve Brand Awareness of Your Hotel

How to Improve Brand Awareness of Your Hotel Brand awareness is essential, it’s the result of promoting your hotel and making potential customers aware of your location, the services you offer and the benefits of booking with your venue. It’s how you measure whether people are engaging with your hotel and making bookings. When you [...]

How to Conduct a Marketing Audit

How to Conduct a Marketing Audit A strong marketing plan makes all the difference to a hotel’s success, but this can only be achieved by conducting a thorough marketing audit. An audit involves a detailed analysis of a hotel’s current marketing activities, calculating the Return on Investment (ROI), and analysing costings and lessons learned throughout [...]