WORLD LEADERS

The UK are World Leaders in Food & Beverage industry with the sector valued at £87.6 billion

Virtual Solutions is ranked as the #1 Customer Experience Expert in the UK

REPUTATION

Only 1 out of 26 unhappy customers complain - how much revenue could you be losing?

74% of purchases are made via influencer recommendations

ONLINE PRESENCE

88% of social media users access networking sites daily

50% of consumers look at online reviews before deciding where to eat or stay

THREATS TO THE MARKET

While average F&B spend in the UK has increased, frequency rates are down. Brexit has caused uncertainty in the Hospitality sector, with growth expected to slow.

ABOUT VIRTUAL SOLUTIONS

HOW WILL YOU BENEFIT FROM OUR SERVICES

INCREASE BOOKINGS & BRAND AWARENESS

Whether you are looking to increase guest reservations, boost bookings during quieter times, launch a menu or special offer, promote an event, or raise awareness of your brand, Virtual Solutions can help with our world-class integrated marketing solutions.

EXCEPTIONAL CUSTOMER EXPERIENCE

With more and more guests turning to social media and review sites to aid them in their purchasing decisions, it's vital to have a strong online presence. We can ensure that your guests receive a responsive, friendly and courteous service at all times with our managed Customer Experience and Social Media solutions.

SAVE TIME & RESOURCES

We know your time is at a premium – it can be difficult, if not impossible, to balance monitoring your digital channels in addition to your day-to-day operations. Our experts will manage your online presence, PR and reputation to drive profits, allowing you to focus on venue management.

STREAMLINE YOUR OPERATIONS

With Virtual Solutions you’ll receive the expert services your business deserves.
We'll consult with you regularly to help you streamline your processes, encourage customer loyalty and optimise your Return on Investment.

With an abundance of energy and thorough subject knowledge, Virtual Solutions has helped our new business develop its social media presence. They continue to guide us on our journey with humour and tenacity; being flexible to our evolving needs. Can highly recommend.

Eliot Seaborn-Wren

Owner - The Carlton Hotel

We achieved the no 1 trending event on Twitter, 84,000+ people talking about is on Facebook, regional recognition for a 1st time event, Social Media Week Dubai #SMWiDubai in such a short space of time and resources through sheer commitment and dedication.

ANDY O

Social Media Week Dubai

I have recently been working with Virtual Solutions on digital and social strategies and implementation. Their understanding of this area is undoubted. What I really like about working with Dawn and her team, however, and what has set them apart for me, is their willingness to "own" a project, holding me accountable when necessary and chasing content/details etc rather than allowing campaigns to slow/stall. I would have no hesitation in recommending Virtual Solutions.

Richard Jones

Director

I've worked with Virtual Solutions on a number of projects to date and have found them to be the ultimate professionals in both approach and depth of knowledge in digital marketing. They were able to deliver social media sessions tailored to our needs which they completely over-delivered on. In addition, their high ethical standards and complete transparency have been hugely appreciated.

Nikoletta Stamatos

Chief - Make it Happen!

I have had the pleasure of working with Virtual Solutions on a number of projects recently, I find them to be true professionals in terms of their approach and completion of a task. Their style is refreshing and constructive as they are task focused individuals that like to get a job done. I would recommend anyone considering Virtual Solution's services to give them a go, and let the work speak for itself.

Neil Barrett

Director

Very professional in their work 5 Star ++++ Will use again in the future

Sherwin Boyce

Kariwak Village

Virtual Solutions have been a pleasure to work with. They're efficient, competent and use well-considered processes. Their insights are based on a mix of trusted data and thoughtful creativity.

Jerrard Wayne

115 YEARS

COMBINED INDUSTRY EXPERIENCE

DELIGHTED CLIENTS

5 STAR REVIEWS

38 MILLION

PEOPLE ENGAGED

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