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Virtual Solutions – February 2020 In Review

Virtual Solutions – February 2020 In Review

February may be the shortest month of the year but that hasn’t stopped it from being an incredibly busy one for Virtual Solutions. Where January saw us hit the ground running, that breathless momentum has continued all the way through February. Its leads us to the beginning of March asking ourselves, “where did the past [...]
Hospitality Highlights 12th March 2020

Hospitality Highlights 12th March 2020

The influence of Michelin may be coming to an end according to an article by Restaurant Magazine. While the findings confirm we are not yet living in a post-Michelin era, the system itself is starting to exude less control over the industry when compared to days gone by. For decades a Michelin Star has been [...]
How to Use Social Media to Drive Direct Hotel Bookings

How to Use Social Media to Drive Direct Hotel Bookings

Social Media plays a huge role in what people see, think and understand. It’s especially popular during the holiday seasons. Tourists and locals alike use social media platforms to look for the trendiest, most popular or interesting places to visit. Beautiful and active hotel pages are especially appealing when they show up on social media [...]
Hospitality Reputation Management Case Study

Hospitality Reputation Management Case Study

Running a hotel is a full-time commitment and to many hotelier’s, hospitality reputation management is something you do every day. You do it every time you interact with a customer, resolve a complaint or make a guest’s day. It involves every little intricacy of customer service and the seeds that are planted in their heads. [...]
Hospitality Highlights 10th March 2020

Hospitality Highlights 10th March 2020

A recent survey from Technomic shows that restaurant attendance could decrease should Coronavirus become a full-blown pandemic. However as reported last week, takeaway orders could increase as customers avoid public places, but still continue to order their favourite food. Following the survey, it was shown that 32% of respondents said; that should Coronavirus become a [...]
The Ultimate Guide to Hotel Reputation Management

The Ultimate Guide to Hotel Reputation Management

What is Hotel Reputation Management? Hotels, no matter what size, operate on a global level. Your guests might come to you locally, but they could also be visiting from the furthest reaches of the planet. With so many choices available from direct hotel competitors to alternative accommodation such as that offered by Airbnb, understanding what [...]
Hospitality Highlights 6th March 2020

Hospitality Highlights 6th March 2020

Papa John’s are ending the age-old tradition of ‘calling for a pizza’, at least from local branches. Customers will still be able to order their favourite food by telephone, but all orders will now go through a centralised call centre instead of that customer’s local branch. The move comes as part of the company’s new [...]
Hospitality Highlights 5th March 2020

Hospitality Highlights 5th March 2020

Online Travel Agencies (OTAs) are under fire over commission costs. Websites like Booking.com, Trivago and Expedia are being investigated for charging higher rates for hotels than originally thought. With some prices being more expensive for the customer than booking with the hotel directly. OTAs usually appear to have the best deals by comparison, offering certain features for [...]
Hospitality Highlights 3rd March 2020

Hospitality Highlights 3rd March 2020

Drone Manufacturer Mana has created what they call ‘the world’s first aviation-grade drone delivery platform’. Essentially, the company have created a drone that’s capable of collecting a takeaway from a restaurant, then fly it directly to the customer’s door. Manna CEO and founder Bobby Healy hopes that the technology will “transform online food marketplaces, restaurants, dark [...]