Customer Experience Archives ⋆ Virtual Solutions

August 6, 2020

How Restaurants Can Differentiate Themselves from the Competition

How to Make Your Restaurant Stand Out from the Crowd TL:DR Key Insights for Differentiating Your Restaurant: Knowing your target customer and their interests will help you create relevant promotions and marketing strategies. Analysing what your competitors are doing will help you improve your own services and save money learning from their successes and failures. [...]

September 13, 2019

Everything You Need to Know to Understand the Experiential Traveller

Guests want more from their hotel stays and this focus on experience is changing the industry Age and demographics of the travellers depend largely on the experience offered Crafting experiences gives your brand the opportunity to showcase itself and create lasting memories with guests. The rise of experiential tourism has changed the way in [...]

June 6, 2019

How to Manage Customer Expectations for Your Boutique Hotel

The ideal situation for your boutique hotel is for customers to come to your venue, thoroughly enjoy their stay and go away happy, ready to book again and refer you to their friends, family and social networks. But achieving this task isn’t always straight forward or simple. The expectations that customers have of your venue [...]

April 24, 2019

How to Make Your Boutique Hotel a Destination Location

What Actually is a Destination Location? What Defines a Boutique Hotel? Why is Luxury Important? How is the Market Changing? How will this affect your venue? What is Destination Marketing and Why Do You Need a Strategy? How Do You Differentiate Your Property from Your Competitors? Destination Marketing Strategies You Need to Know What Actually [...]

February 26, 2019

The Benefits of Exceeding Guest Expectations

Several things come to mind when considering what the modern guest expects. The modern travel and hospitality industry is all about advanced technology, artificial intelligence, virtual reality, hyper personalization, and self-service – among others. With guests expecting more and more, it’s worth thinking about the benefits and return on investment of exceeding those expectations. [...]

January 18, 2019

Why Communication on Social Media is So Important

The importance of Social Media should not be underestimated. These channels have the potential to connect your business with millions of customers worldwide and are one of the most important areas that your digital marketing strategy needs to cover. If you’re not making full use of your social media channels, you’re missing out on one [...]

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Blog

How Restaurants Can Differentiate Themselves from the Competition

Everything You Need to Know to Understand the Experiential Traveller

How to Manage Customer Expectations for Your Boutique Hotel

How to Make Your Boutique Hotel a Destination Location