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The Benefits of Exceeding Guest Expectations

The Benefits of Exceeding Guest Expectations

Several things come to mind when considering what the modern guest expects. The modern travel and hospitality industry is all about advanced technology, artificial intelligence, virtual reality, hyper personalization, and self-service – among others. With guests expecting more and more, it’s worth thinking about the benefits and return on investment of exceeding those expectations.   [...]
Exciting Food & Dining Trends 2019

Exciting Food & Dining Trends 2019

Upcoming Restaurant Trends Fine Dining Take-Out Consumers tastes are becoming more sophisticated, and today’s diner want to have a wider variety of choice available to them when they’re ordering from your menu. They want to experience new foods and flavours, and the types of cuisine that would once only be available in-house.   The total [...]
Why Communication on Social Media is So Important

Why Communication on Social Media is So Important

The importance of Social Media should not be underestimated. These channels have the potential to connect your business with millions of customers worldwide and are one of the most important areas that your digital marketing strategy needs to cover. If you’re not making full use of your social media channels, you’re missing out on one [...]

2019 Digital Marketing Trends for Hotels and Restaurants

Customer expectations and buyer journeys have changed.   Customers now interact with brands via digital customer service channels; Facebook has evolved into a local guidebook; voice search and chatbots have changed the way we search for information; review sites have impacted our purchasing decisions.   In this webinar, we discuss the latest trends in digital [...]
Reputation Management Whitepaper for Restaurants

Reputation Management Whitepaper for Restaurants

90% of restaurant customers read online reviews before making a reservation, restaurants can lose a significant number of potential diners when a negative review appears on the first page of their search results.   Testimonials and reviews play a vital role in restaurant marketing. In this reputation management whitepaper for restaurants, we cover:   What [...]