At Virtual Solutions, we understand that running a business has an impact on society. We have a responsibility to our clients and their customers, our employees, and the wider community as a whole. We take this very seriously.
We are committed to being an ethical and responsible business which positively contributes towards improving standards, reducing our impact on the environment and bettering the communities around us.
We aim for the highest professional standards, and actively promote respect within our staff and with our clients and their guest. Our goal is to always conduct ourselves in the most professional manner and in a way that will not compromise the integrity of our business or the rights and respects due to others.
“Our wellbeing as individuals and as a species is derived from treating each other, our planet and ourselves with respect. Every aspect of our operations and supply chains is imbued with these beliefs” Dawn Gribble, CEO – Virtual Solutions
Our CSR policy covers:
- Environmental Sustainability
- Human Rights and Ethical Sourcing
- Diversity and Inclusion
- Supporting the Community
- Customer Commitment
We are passionate about conserving natural resources and doing our part to protect our planet. We recognise that we have an impact on the world around us, and actively seek to reduce our environmental impact.
We work in an eco-minded culture, and all of our team members are committed to doing their part. We operate a recycling program in our office to ensure that all waste is disposed of in the most sustainable method, and we only purchase from suppliers who uphold the same high-standard of CSR that we do.
Everything, even the tea and coffee, is evaluated to fit in with our CSR policies.
Our Environmental efforts include:
- Conducting meetings and reviews online to reduce our carbon footprint
- Operating a paperless office
- Running a recycling scheme
- Ensuring that our office is safe and comfortable for all in-house staff
- Purchasing only through reputable and sustainable suppliers
- Working only with clients who are passionate about their CSR
We take pride in doing as much as possible to reduce our environmental impact, and strive to create a more sustainable future for our business and the world as we continually innovate and improve on our processes.
Human Rights and Ethical Sourcing
We are committed to ensuring that the human rights of all our employees and clients is protected, and actively work to continually improving our policies to ensure they are up-to-date and fully compliant with the laws governing them.
Virtual Solutions is dedicated to treating people with fairness, dignity and respect. We do not use or condone the use of child labour – every member of the team is of legal employable age within the country they are working from, and we expect the same from every business or influencer we work with.
We believe firmly in fair pay, and every member of the Virtual Solutions team, whether they’re based in the UK, the UAE or the Philippines, receives a proper and fair wage for their work.
We will only work with other businesses, influencers or clients who also adhere to these principles. We undertake strict vetting procedures when sourcing businesses or influencers to work with and ensure that there are no human rights issues or malpractices within their business. We evaluate and re-evaluate these connections on a regular basis to ensure compliance.
All our staff have access to training and development to enable them to deliver a high-quality service and to improve their own opportunities.
Diversity and Inclusion
We consider all our staff and clients as equals and are committed to providing a working culture which is free of unlawful discrimination and prejudice. We do not tolerate discrimination of any kind and will actively seek to remove or address any incidents which may occur.
We ensure that our branded marketing is inclusive of all demographics regardless of age, race, gender, or orientation.
We support the rights of LGBTQ individuals and do not operate any policies which would require a team-member or client to disclose this information unless they wanted to. We do not see gender assignment or sexual orientation as something which should affect the quality of work or opportunities available, and we actively strive to ensure these factors are never a quality that impacts the work Virtual Solutions undertakes.
We also support disabled rights and work with team-members and clients who may be afflicted by a seen or unseen disability to ensure they are getting the support they need. We work with the party involved to manage their expectations and ensure that their disability is not a factor that impacts the quality of work they or we provide.
We provide support and flexible working arrangements for all team-members and aim to ensure every staff member or client is comfortable in the Virtual Solutions working environment.
Supporting the Community
We are passionate about giving back and supporting the local and global community.
We work with charities and educational institutions, providing workshops, consultations and other learning opportunities. We also engage with reputable agencies in our Internship Program to give on-the-job training and help people gain valuable new skills.
Our Community Support program works with businesses and charities in the UK and internationally.
We are constantly monitoring our Community Support program and conducting out-reach campaigns to connect, engage and educate. We ensure that all of our Community Partners are operating with moral, ethical and legal standards, and that every person involved is treated with fairness, dignity and respect.
We are dedicated to providing our customers with the highest commitment to quality and standards. We do not use any black-hat or underhanded techniques and provide an open, honest and transparent service which our clients can monitor freely at any time.
Our Quality Assurance Process ensures that all of the work Virtual Solutions produces is of the highest possible standard, and not only meets the client brief – but exceeds it too.
We only use tools and services which meet our strict standards and ensure that all data protection laws and regulations are adhered to. We use LastPass encryption to protect all login information, and we are ICO registered. We are also fully compliant with the Data Protection Act (DPA) and General Data Protection Regulation (GDPR).
We are also committed to providing fairness of service and guarantee that once we have signed on a client, we will not accept another contract from similar business within the local area.
We provide Non-Disclosure Agreements (NDAs) to our clients, and we sign these ourselves to ensure that all sensitive information is kept strictly confidential.
When working with any third-party content creators or businesses, we will always determine ahead of time the issue of copyright and ensure that all parties are aware of which creative content belongs to which person, and the correct citation and attribution is provided.
Our services are covered by a written contract which is signed by both parties, and any changes required will always be discussed, reviewed and agreed before implementation.
We firmly believe in ensuring a positive, rewarding and reputable service which upholds all of our legal, moral and ethical values.