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Customer Experience for Hotels

Customer Experience is the interaction between you and your customer; and is made up of three major components – the customer journey, brand touch-points, and the environmental experience, both online and offline This interaction starts with awareness and discovery and leads on to service, bookings, and advocacy.

Whether your venue has thirty beds or three hundred – if you’re a guesthouse or a resort or something in-between, the customer experience you offer is what’s going to convince people to become your guests.

With digital technology making research and recommendations available to everyone at almost any time, your venue needs to be able to provide customers with the information they need, when they need it, on the channels they visit.

Delivering on customer expectations with a strong, responsive team – who are dedicated to the success of your venue, will see more enquiries handled, an increase in overall bookings, and an increase in consumer trust.

We use our tools, techniques and years of experience and training to identify your audience. From buyer journey mapping to website and digital assessments, we bring our expertise to your brand and after carefully assessing your needs, we create a customer experience strategy that works for you.

WHAT ARE THE BENEFITS OF CUSTOMER EXPERIENCE FOR HOTELS?

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    OUR CUSTOMER EXPERIENCE SERVICES FOR HOTELS

    • Audience Identification
    • Buyer Persona Development
    • Buyer Journey Mapping
    • Communication Strategy
    • Customer Service Training
    • Website & Digital Assessments

    SELECTED CLIENTS

    Rebecca Fischer
    November 25, 2020

    "I personally wanted to thank you for everything you have done! It was an absolute pleasure to work with you! Thank you for your great support, your kind messages and every little step you helped us to grow our business."

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