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Customer Experience for Hotels

customer experience for hotels

About Our Experts

Customer Experience for Hotels

Customer Experience is the interaction between you and your customer; and is made up of three major components – the customer journey, brand touch-points, and the environmental experience, both online and offline This interaction starts with awareness and discovery and leads on to service, bookings, and advocacy.

Whether your venue has thirty beds or three hundred – if you’re a guesthouse or a resort or something in-between, the Customer Experience you offer is what’s going to convince people to become your Guests.

With digital technology making research and recommendations available to everyone at almost any time, your venue needs to be able to provide customers the information they need, when they need it, every time they need it – over every channel they want it.

Hotel Customer Experience Services

Delivering on customer expectations with a strong, responsive team – who are dedicated to the success of your venue, will see more enquiries handled, an increase in overall bookings, and an increase in consumer trust.

We use our tools, techniques and years of experience and training to identify your audience. From Buyer Journey Mapping to Website & Digital Assessments, we bring our expertise to your brand and after carefully assessing your needs, we create a Customer Experience strategy that works for you.

BENEFITS OF Customer Experience for Hotels

  • Improve Reviews and TripAdvisor Ratings
  • Increased Customer Loyalty
  • Build Trust
  • Quick Query Resolution
  • Strengthens and Builds Long-Term Customer Relationships
  • Minimises Customer Churn Rate
  • Increases in Annual Customer Value of Cross and Up-sells
  • Increase in Referrals
  • Decrease in Customer Complaints
  • Lower Cost of Customer Acquisition
  • Greater Insight into Customer Behaviour
Hotel Customer Experience Services
Hotel Customer Experience Services
Hotel Customer Experience Services


  • Audience Identification
  • Buyer Persona Development
  • Buyer Journey Mapping
  • Communication Strategy
  • Customer Service Training
  • Website & Digital Assessments

“Very professional in their work 5 Star ++++ Will use again in the future”

Sherwin Boyce
Kariwak Village