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Our experts will analyse your website, social media channels and reputation to give you a snapshot of how your brand is performing online.
Customer Experience is the interaction between you and your customer; and is made up of three major components – the customer journey, brand touch-points, and the environmental experience, both online and offline This interaction starts with awareness and discovery and leads on to service, bookings, and advocacy.
Whether your venue has thirty beds or three hundred – if you’re a guesthouse or a resort or something in-between, the Customer Experience you offer is what’s going to convince people to become your Guests.
With digital technology making research and recommendations available to everyone at almost any time, your venue needs to be able to provide customers the information they need, when they need it, every time they need it – over every channel they want it.