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Mystery Shopper for Restaurants

Mystery Shopping for Restaurants

Mystery Shopper for Restaurants

Mystery Shopping is an invaluable tool for your restaurant. It works from a customer perspective, and actively evaluates the complete experience given by your establishment.

It provides you with an unbiased and honest evaluation of service levels and discover any areas where improvements could be made, should be made – and what you can learn from what’s being done well.

A carefully crafted and monitored Mystery Shopper evaluation can help you consistently exceed customer expectations and increase your table bookings, walk-in custom and take-away orders.

Mystery Shopping for Hotels

We provide Mystery Shopper services for individual and chain restaurants, we are happy to have our Mystery Shopper evaluate multiple locations on your behalf.

Before we send our Mystery Shopper to your Restaurant/s, we work with you to determine your specific needs.

We create a comprehensive checklist of these needs, as well as the key operational areas that are to be assessed and what priority the evaluation areas should be given, including the quality of the food, staff service, table booking experience, hygiene, pricing, and the general atmosphere of the establishment.

Once our Mystery Shopper has visited and gathered this information, we will provide you with a full-report with our recommendations and insights.

BENEFITS OF Mystery Shopping for Restaurants

  • Honest Appraisal of the Restaurant, Staff and Services
  • In-Depth Report on Current, Potential or Growing Issues
  • Constructive Feedback Specific to the Establishment
  • A Customer Perspective on the Success and Relevance of Promotions
  • Unbiased Evaluation of Personnel, Services and Ambience
  • Improving the Customer Experience
  • Identifying Changing Trends and Customer Expectations
  • Increased Competitive Advantage
  • Detection of Service Issues in a Confidential Setting
Mystery Shopping for Restaurants
Mystery Shopping Restaurants
Restaurant Mystery Shopping

OUR Mystery Shopper Services for Restaurants

Before we send our Mystery Shopper to your Hotel, we work with you to determine your specific needs. We create a comprehensive checklist of these needs, as well as the key operational areas that are to be assessed – including the quality of the room, staff service, check-in and out procedures, hygiene, pricing, and the general atmosphere of the establishment.

Once the Mystery Shopper has visited and gathered this information, we are able to provide you with a full-report that breaks down the results, gives you actionable insights, and our recommendations.

  • Service Checklist
  • Creating a Brief for the Mystery Shopper
  • Ensuring budget for Mystery Shopper is kept to
  • Targeted Statistics
  • Customer Service monitoring
  • Auditing (weekly, monthly or quarterly visits available)
  • Quality Control
  • Evaluation of Brand Image and Standards
  • Evaluation of Promotion of Brand Values and Services by staff

“Great work. Very diligent and responsive. Very satisfied.”

Wing Kew

CONTACT US TODAY TO DISCUSS Mystery Shopping for Your Restaurant