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Several things come to mind when considering what the modern guest expects. The modern travel and hospitality industry is all about advanced technology, artificial intelligence, virtual reality, hyper personalization, and self-service – among others. With guests expecting more and more, it’s worth thinking about the benefits and return on investment of exceeding those expectations. [...]
The Push for Sustainable Food Packaging The demand for sustainable products and practices has been on the rise for some time now. In the food and beverage industry, this not only means looking for more sustainable ways to source and transport products, it also means using sustainable materials for food packaging. The push [...]
Of all the different markets in the world, few are as highly reviewed and publicly scrutinised as the Restaurant industry. People love to share their dining experiences with their friends, family and social peers – and look to other people’s experiences to determine where they’re going to visit next. In this article, we explore the […]
When you’re speaking with a customer either directly or on the phone, there are visual and audio cues that can help you give their words context, you can tell whether they’re being serious or sarcastic, are happy, angry, concerned or something in between.
As a Hospitality Brand, you will have a solid idea of who you are, what you do, and what you offer – but you need to be asking yourself, are you conveying this to your guests? Does your online presence accurately represent the truth of your brand? Are you sending the right message?
- Dawn Gribble
When you think about Mystery Shopping, you may not assume that it’s something that can benefit your restaurant – but there are a number of different areas you, your staff and your venue can benefit from having a Mystery Diner come in and evaluate your restaurant.
- Dawn Gribble
In 2017, the global market for group bookings was estimated to be more than $190 billion. (Worldhotels.com) The type of group bookings that you offer, and how you promote it to your audience, will depend on a number of factors – including the size of your establishment, the type of people that make up […]