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Hospitality Highlights 2nd April 2020

Hospitality Highlights 2nd April 2020

News curated by Virtual Solutions Facebook has once again activated their Community Help feature. The idea was originally launched in 2017 as a means of allowing people caught in a crisis to verify their safety. For example, those in a region that had suffered through an earthquake could use it to ‘check-in’ and confirm they [...]
Coronavirus – Planning Ahead

Coronavirus – Planning Ahead

Coronavirus – Next Steps It’s easy to get caught up in the panic surrounding coronavirus at the moment. Not only has the virus spread at an alarming rate in the past week, becoming a bigger health concern to us and our loved ones than before, but now we’re all being advised to avoid public places. [...]
Hospitality Highlights 24th March 2020

Hospitality Highlights 24th March 2020

News curated by Virtual Solutions McDonald’s have announced they are closing all restaurants across the UK and Ireland from 7pm on 23 March 2020. The company had previously closed their doors to ‘sit down diners’ but were still operating a drive-thru service across all sites that had one. As of this evening though, even this [...]
Hospitality Highlights 18th March 2020

Hospitality Highlights 18th March 2020

Update 18/03/2020 - Coronavirus Briefing for the Hospitality Industry UK Hospitality Industry Faces “Thousands of Closures” The news comes in response to the lack of footfall and bookings throughout the UK hospitality industry, forcing hotels and restaurants to close. Or at least function on minimal capacity. This has forced some businesses to make tough decisions [...]
Hospitality Highlights 16th March 2020

Hospitality Highlights 16th March 2020

Dubai based hotel company Emaar Hospitality has confirmed it will no longer be taking bookings from the 15th of March to the 31st August 2020. This change will be reflected in 3 of the chain's UAE based hotels. Of course, the company has come to this “most difficult” decision to avoid the spread of coronavirus and normally [...]
Hospitality Highlights 12th March 2020

Hospitality Highlights 12th March 2020

The influence of Michelin may be coming to an end according to an article by Restaurant Magazine. While the findings confirm we are not yet living in a post-Michelin era, the system itself is starting to exude less control over the industry when compared to days gone by. For decades a Michelin Star has been [...]
Hospitality Reputation Management Case Study

Hospitality Reputation Management Case Study

Running a hotel is a full-time commitment and to many hotelier’s, hospitality reputation management is something you do every day. You do it every time you interact with a customer, resolve a complaint or make a guest’s day. It involves every little intricacy of customer service and the seeds that are planted in their heads. [...]
Hospitality Highlights 10th March 2020

Hospitality Highlights 10th March 2020

A recent survey from Technomic shows that restaurant attendance could decrease should Coronavirus become a full-blown pandemic. However as reported last week, takeaway orders could increase as customers avoid public places, but still continue to order their favourite food. Following the survey, it was shown that 32% of respondents said; that should Coronavirus become a [...]
The Ultimate Guide to Hotel Reputation Management

The Ultimate Guide to Hotel Reputation Management

What is Hotel Reputation Management? Hotels, no matter what size, operate on a global level. Your guests might come to you locally, but they could also be visiting from the furthest reaches of the planet. With so many choices available from direct hotel competitors to alternative accommodation such as that offered by Airbnb, understanding what [...]
Coronavirus Briefing for the Hospitality Industry

Coronavirus Briefing for the Hospitality Industry

Update 02/04/2020 - Coronavirus Briefing for the Hospitality Industry The Hotel Management Agreement and Force Majeure Let’s refer to the above two things as HMA and FM for simplicity. HMA is a legal agreement between the hotel owner and its operator to regulates the FM throughout the business, and its implications. But what is FM? [...]