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Owning and operating a restaurant isn’t an easy job – it’s demanding, stressful and busy, but ultimately rewarding when customers praise your food, enjoy the atmosphere and recommend you to their friends and social peers. It’s a basic fact of the service industry that you will never be able to please all your customers [...]
Of all the different markets in the world, few are as highly reviewed and publicly scrutinised as the Restaurant industry. People love to share their dining experiences with their friends, family and social peers – and look to other people’s experiences to determine where they’re going to visit next. In this article, we explore the […]
90% of restaurant customers read online reviews before making a reservation, restaurants can lose a significant number of potential diners when a negative review appears on the first page of their search results. Testimonials and reviews play a vital role in restaurant marketing. In this reputation management whitepaper for restaurants, we cover: What [...]
90% of hotel customers read online reviews before making a booking, and hotels can lose a significant number of potential guests when a negative review appears on the first page of their search results. Testimonials and reviews play a vital role in hotel marketing. In this reputation management whitepaper for hotels, we cover: [...]
When you think about Mystery Shopping, you may not assume that it’s something that can benefit your restaurant – but there are a number of different areas you, your staff and your venue can benefit from having a Mystery Diner come in and evaluate your restaurant.
Hotel Management isn’t something that’s planned out once, put into place and left – it’s a constant evolution of changing markets, expectations and balancing your daily duties to get it right. Getting your marketing right takes time, effort and a drive to do it properly. But when you hit your mark, and your guests […]